Signing up and Logging Tickets in Print IQ help Centre

If you aren't already a user, Select Sign Up and enter your details then select the Signup button.
you will receive an email once one of our staff has approved your account. 

If you're already an existing user select sign in and enter your details. 

Once you are logged in you will have access to.

Add Tickets: this is where you can log a new ticket.

My Tickets: This is where you can see your tickets and tickets from other users in your organisation.

The Knowledge Base: here you can see articles and documentation referring to all things PrintIQ

 

To Log a new ticket select Add ticket and fill out the Subject and Description fields.

Then set the priority from the dropdown list.

Set the classification and fill out the Job or Quote number and the Phone field.

You can attach a screenshot if you like by selecting Attachment(s).

When all the details are filled out select Submit.

You will then receive an email letting you know that you have logged a ticket.

When a Service Delivery team member responds to your ticket you will also receive an email.

You are able to respond to the Service Delivery team by replying to the email

or from within the My Tickets section in the Help Centre.

By Navigating to the My Tickets tab in the Help Centre you will see the tickets you have logged.

If you select All Tickets, you will see yours and other users tickets from your organisation.

Once you have found the ticket, click on the Ticket number or Subject to open.  

Once the ticket is open you can see all the correspondence from both you and the Service Delivery Team.

You can reply to the Service Delivery Team by clicking the Reply link on the top right of the screen.

You can expand the view of each response by clicking on the three dots below the latest comments.