FAQ’s - Credit Card Payments

FAQ’s - Credit Card Payments


Q: Can we pay for multiple invoices in one CC Charge or payment posting without voiding the original invoices and recreating a single one?
A: Set the customer to ‘on account’, and then have the accounts team create the invoice and send the customer the payment link.

Q: How do you void payments / undo a payment (e.g. if someone posted the wrong amount)?
A: You can credit note afterwards, to credit the original invoice create a new invoice.

Q: Can we post partial payments? 
A: printIQ does not support partial credit card payments. The alternative is to use counter sales or customer credit, but the entire invoice needs to be paid in one. If necessary, you can invoice the customer twice.

Q: Is it possible to post a refund to a CC? 
A: There is no way to post a refund from within print IQ, this is done from within your payment gateway application access and accounting system.

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